fleeced08: Luckily I read this comment ^^^^ from mmohie2001 before taking the printer
apart with a screwdriver. The white tabs were def the problem in my case
and this saved me from throwing this printer out on the sidewalk for
rubbish collection. Thank you!!
Brad0451: This worked for me! I also pushed up on the white bar while pulling the
tabs and the error went away!
dolores vinuelas: It is the only solution I have found in the net. It worked. You must remove
the front and rear covers to see all the screws, it is not as easy as seems
in the video but considering that with this solution the ADF will not work
any more it is not necessary to be specially careful during the disassamble
process. In my case the alternative was to buy a new printer.
chaity1: Thanks Yiftach for pointing that out. Appropriate that your name is Yiftach.
Chris Grant: I have just done this on mine which is a MX 340 & now it works fine. I have
never used the ADF feature so I were not bothered about disconnecting it.
The last time I got a "document in ADF" message I lifted up the top &
pulled out the two white tabs & it reset itself. But of course when it
happened again the tabs were already out so I couldn't pull them out any
more. Many thanks for the video it was a great help.
David Kraemer: I had the same problem on my Canon MX420. I tried adjusting the white tabs,
but no luck. Finally, I changed the paper size scan setting using the
buttons on the printer; I changed it to A4 size, scanned a few pages, then
switched it back to Letter size. It has worked since then. Could be a
Meredith Blalock: This video helped my husband and me fix our printer so it would print! We
sincerely appreciate this video! One thing to keep in mind - well, at least
in our situation - when we tried to plug in the sensor again we got the
same error message. So, we just left the sensor unplugged. This is ok with
us because we don't use the ADF feature. We have a Canon MX340.
angelbailey50: Thank You!!!! You completely saved me from tearing apart my computer and
maybe breaking it or worse throwing it away and buyimg a brand new one.
djsimpluva: DUDE, YOU DA MAN!!!
mj rooney: Mx350
Reyhan Sun: Not sure why this worked as mine didn't move when pulled on, but it did!
lamorlayefrance: Thanks to mmohie2001 ...! Your remedy was perfect for my printer :)
thealexgator: You're an angel.
1stRateTransportatio: Thank you soooooo much ... Spent about 4 hours cleaning this printer...
printer is fixed !
vballwin: Mmohie2001 had the correct way to stop the error.
xartofabandfagx: Thank you mmohie2001!!!
maverick97jdc: Dude, you da man! Thank God you posted this or I would have taken my
printer apart like the video said, and I probably would have broken
something. This was a 2 second fix that worked. Thank you!
ionutoctav: Thanks man. I've tried all solution found on the net. None of them worked.
I did exactly like in your video, deconectet adf slot, and everything is
fine. I never used ADf, but i had this error. For my printer MX340, you
should take out the front and back panel, to have acces at the screws.
James Sylvester: Thank you.
Douglas Lengyel: I tried exactly what this video said to do and the error came back. After I
unplugged and replugged the plug thing, and rebuilt the whole machine, i
unplugged the actual printer and brought it back into my office and plugged
it in, the error came back on....not effective!!!!
Travis Lair: This worked for me, super easy fix. No part removal or anything. Thanks!
Chris Grant: Glad you had some luck. Mine is also the MX340. It must be a design fault
with that model. I too have never used the ADF function. It was really
annoying as it disables the whole thing so that you cannot even use the
scanner which is the thing I seem to use most of all. The hardest part was
removing the plastic panels without breaking the lugs off.
Mike Tuppen: This solution of yours worked for me. Thanks Mmohie2001..
Patrice Jenkins: You are awesome! I did this and it totally fixed the problem. Good thing I
read your comment before I tried to do what I saw in the video. Thank you
thank you thank you! :-)
mmohie2001: Solution (copied from Fixya) without having to break the ADF: Lift the
cover to expose the flat bed scanner glass. Under the cover, there is a
long white bar with two white tabs perpendicular to the white bar. One of
the tabs was retracted. Pull on the tab until it is fully extended. The
alarm turns off and there is no longer the error
Chris Grant: I think it must be the MX 340 model where you have to remove both front &
back panels as I had to do that with mine.
Jeff Lang: Did the trick..when I pulled on one of the tabs I heard a "Click". After
that it worked. Thanks!
Yiftach Madar: When you disconnect this connector you basically disable the ADF, meaning
you won't be able to use it anymore... Furthermore, In the beginning of the
video you noted that you don't need to open the front and back cover to
access the connector, but you do! :)
JoeyD786: You were not suppose to re-plug the adf connector. This solution allows
printer use without the ADF.
lavitafrancisco: omg...I haven't been able to use my printer for months...this worked for me
and it only took me a few seconds...I was getting ready for buy a new one
Shawn Lawton: I've e got the MX350 and this problem has driven me CRAZY for some time...I
tried this solution and although I cracked a few plastic cover pieces and
busted a couple of ADF parts, I got it apart, unplugged the piece in
question and did my best to put it back together again and....IT WORKED!
Hard to believe even after breaking a couple of things but so far...no more
error! Thanks for posting this! I never used the ADF so I am just satisfied
to have it working again and not running out to buy new!
Susan Lorae: I can't figure out how to remove the front and rear covers, though. My
printer is the mx340, but I doubt there would be much difference.
JoeyWas: Thank you for this video!!!! It was exactly what I needed to do to fix my
Chris Grant: I did this last time I got the error message & it worked a treat. But when
I got the error message again the tags were already out so couldn't pull
them out any more. I were just getting ready to throw the thing out when I
saw this video!
Vincent Cheng: Would you mind to shot this video again showing us how to open up the
feeder step by step ?
Lyndsey Newman: GO DOWN AND READ RICHARD DUFAULT'S COMMENT BEFORE YOU TAKE ANY SCREWS OUT
OF YOUR PRINTER. IT WILL SAVE YOU SO MUCH TIME!
Dan Diakiw: Thanks for your help. I haven't ever needed the document feeder. Works
exactly the same for a "MX410"
Ian Crawshaw: Just tugged on the tabs and all good. The printer nearly went out the
window before that,,,Thanks
Native Haze: thank you for the help i was so mad and didn't know what to do, thanks
AndyCraft HD: cool
Mell Flee: Thank friend..... ^_^
Dakai Ou: You saved my day! I was so mad on this error, I could not understand why
the ADF error would prevent it from printing, only I need is to print not
scanning or fax, luckily I find your video or else I may have to buy
Richard Dufault: First thing to try. open the printer where you would photo copy something
(the glass feeder). On the upper lid area where the paper feeds through,
you will see two white sensor tabs hanging down. If you look closely one
will be a little shorter then the other. Give it a pull down on it to even
them out and poof the error is gone. Clean the printer as well to keep it
from sticking. otherwise what he does works but you can't use the adf
vilerichard: Worked for me! I did have to remove the black faceplates to get at sensor,
but it's a great solution. Thanks so much.
Karen Meek: thank you so much. I can't believe that worked. He didn't show how to
remove the front and back covers, though.
Basil Ray Taylor: I have had the same problem, followed the video and went a little further.
Seems it is a manufacturer design fault. On the board where the connector
is, there is a black lever sitting on top of a white tab. Seems the tab
acts like a spring forcing the lever up, I cut a small groove to allow the
lever to sit properly and so far all seems to be fine without having to
disconnect the wire. Took a while to figure it out but seems to do the
trick without needing to disconnect.
Barbara Borgatta: Great!!!! Thank you!!! I was about to throw it away!
Just two things to keep in mind, it's very hard to take off the plastic
covers, it feels like you're gonna break it for good, and probably some
little parts will be torn off.
The front case is removed upward.
The back, which is the real challenge goes out this way: first pull the
right end in a horizontal (backward) direction and the rest pull it
upward. Be careful, and try separating the grey plastic of the left end
before pulling up the black left end.