monkeyman0830: What causes this
monkeyman0830: My screen just messed up for the third time
Mike000000000000001: Maya, all your books will transfer free to your new Kindle. Just register it under the same account.
michael lester: i put a little bit of pressure on mine and it did this.
Lyn Fabian: This is my second Kindle and both had this problem. My first was replaced promptly under warrantee but the second is out of date. Admittedly I give them a good run for the money as I use it for hours every day.
Maya Writes: same thing happened to me, I treasured my kindle. it spent most of its time being read by me... now its pants! I am going to try the screen replacement if I can find a decent video tutorial. I'm so gutted because otherwise I would have no complaints. what I do want to know is, if I get a new kindle (because mine is the oldest version and I won it in a competition) will I still get the books I have already bought, or will I have to re-download and pay?
Ray Cama: I know how you feel: the same thing happened to me see "Amazon Kindle Screen Crash." on my channel to see what I mean.
Ray Cama: I know how everyone feels: I had the same problem. See "Ray Cama's Amazon Kindle Screen Crash." on my channel to see
Dhruv Prabhu: how do u fix it without asking amazon
Eilidh Beth: That happened to my Kobo Classic but because it was like 2 weeks after the warranty expired they wouldn't fix it. Also you don't get the classic where I live anymore so I'm going to have to pay to get it fixed :(
theGreatSnail: Some amazon books wont work because of DRM issues. Some books may need to be redownloaded but not repurchased.
Raymond Calore: Thanks zansocap, my screen is no good same thing. I'll look online for a replacement screen. My kindle is an oldie so I'll give it to my kid to fix (Anyone with a teenager that can watch YouTube and has basic tool skills can do a screen replacement).
elaine waites: just happened to me today...no reason for it at all
jensfritz63: happened to me too, all of a sudden. Kindle is a piece of ... well, finish the sentence.
Chewey G: My Kindle Keyboard purchased in 2011 and perfectly cared for had the same screen problem yesterday. Never dropped, banged. Amazon customer service nice but would not resolve the problem. No offer to replace the screen (they don't do that) or apply future discount towards a NEW Kindle. I emailed Jeff Bezos. Rec'd response from Darren Bafus. Repeated and apologized a "No." Beware, they don't stand behind their products.
Decha C: I have just switched my kindle on and have this same problem. I was using it only an hour ago and it was fine. Am currently researching the problem online and unfortunately it looks like a very common problem. Totally gutted! Like other people, I haven't dropped it, sat on it, dropped it in water, drove over it or had an elephant trample it - I simply switched it on. A while ago a national shop was selling KOBO e-readers for £30 - highly reduced. Wish I'd bought one of those now!
Kenneth Robbins: NEW KINDLE BOOK!!! NOBODY'S HOSTAGE-Nothing is off limits n gone mad tech. Electric eyes watchin us eat, undress and sleep, fones trac us, listening 2r opinions of our bosses, family and friends. The net is a place 4 freaks who like spying, getting sex, using the toilet?. The people watching you would surprise u, their not all gov. ur private desires, the things u do at nite mite b a favorite vid circulated around a network of freaks who enjoy unwilling porn stars who lite their dirty lives
lisarbi: I had the same problem twice! Didn't drop it or anything, just like you. Basically they replaced the first one after I complained at the beggining of this year. I barely used any of the kindles, and the new one has the same problem now. Just randomly those lines appeared again. Now i can't ask for replacement! This sucks! People don't get this it is way too fragile, and totally not worth the price...also had to pay the post to send my first broken kindle to amazon! what a waste...
zilmah: Yes I have the same problem. Just outside the warranty and amazon have offered me a discount on a new one. WHY WOULD ANYONE BUY ANOTHER WITH THE SAME PROBLEM. I WISH I HAD FOUND THIS OUT BEFORE I BOUGHT IT. HOPE PEOPLE SEE THIS BEFORE THEY BUY.
Ashley Howard: The same thing happened to my kindle keyboard. This is my 2nd kindle with the same problem. Seems to happen right at the 1 year mark, once warranty expires. This has happened to many of my friends' kindles too. Amazon customer service said there were discount options that they coulr provide, but they were basically the same price as buying a new one. Switching to the ipad mini. Kindle devices are cheap pieces of junk. Amazon must pull all of the negative reviews off their website... annoyed!
x0xMsL0velyx0x: You won't need to. Put your books onto your computer via USB and save them. When your new Kindle arrives, copy them and put them into your new Kindle.
multiscan8: Same thing happened t my kindle. I had it it my back pocket, which i have done many times with my NOOK, with no problems. Unfortunately-this happened to my little used Kindle right after it fell out of warranty. I am otherwise a happy Amazon Prime Customer, but the lack of durability of the kindle SUCKS. I am not going to be replacing it (even with the lowered price Amazon offered...it's still too much for something I shouldn't have to be replacing
zansocap: This image display issue is caused when the screen, which is actually made of glass, is cracked. This can happen from dropping, bending the Kindle, or even too much pressure being applied to or accross the screen. When the glass cracks, the electrons cannot flow evenly accross the glass whihc prevents the electric ink from displaying properly. You can replace the screen which can be purchased used for about 50$. Videos on how to swap the two screens are available on You Tube.
Qwerter: Exact thing that happened to mine. I think that getting a replacement is the only solution, which is a bummer to me because my kindle broke right after the warranty expired D;
TheBoredomexClub: I dropped my Kindle and it is entirely dysfunctional now. I called Amazon support, though my warranty has expired, and crossed my fingers (I had hoped that the opportunity for a free replacement would arise). Should I try calling again?
lizardsnoop: 3 months warranty you have on replacements.
ArlithCake: I got mine replaced a year after warranty expired, and it depends on how you treat the people on the phone. You can't take your anger out on them (they certainly didn't break your kindle) and expect a free replacement. Just saying.
ArlithCake: Mishra, it means that the ink has been displaced inside. So no it can't be fixed, only replaced. Try calling amazon, they seriously have an amazing customer service and they might replace it for free if you don't abuse them or have an attitude with them. Hope this helps :)
jonathan frodsham: Mine freaked up too. Pissed off I am. But I bought a new one "paperwhite wifi" they gave me $40 off, big deal.
Daddiest Dad: My daughter's kindle had same problem recently. It was out of warranty. I called amazon's support and I got a free replacement.
pegirl99: HAS ANYONE ACTUALLY FIXED THEIRS?? It seems the screens are the problem and when people open them up they are cracked from the inside not the outside. HOW CAN YOU GET THAT REPLACED?? It's easy with the youtube videos to fix the kindle fire screens but the earlier versions - I can't find anyone who says they have fixed theirs.
Michael Moran: I had the sort of same problem but underneath the 'frozen' wall paper I could see the kindle working,Amazon replaced it on 3 year warranty I had taken out, but it is a sad situation because it is a great idea,this kindle reader.P.S. on my 3rd replacement in less then 2 years,all due to freezing.
Chris N.: This isn't a defective screen.. I took mine apart and that's what it looks like when you break the screen. You can prove it by flexing the kindle and listening closely to the cracking noise of the broken glass in there.
Sherry Song: same happened to me this morning T-T, try the resolution on kindle problem faq, not working... It's been with me for more than 1.5 half year....
Dani Kaiser: This just happened to my Kindle. I'm so sad, our warranty is over...and I don't want to make my dad buy me a new one...
kevossuper: Amazon stores all of your purchases on your amazon account, if you get a new kindle you can instantly sign it up to your account and download everything onto the new kindle.
Anil Mishra: Hi guys, this just happened to my kindle last night. Not happy! Didnt drop it or shake it, nothing. Im not in the warranty period either. Does this mean the kindle is dead and cant be fixed? Help...
jim lee: yeah I know how it is. My Kindle Touch has gray lines across the screen. :( I was lucky the warranty hasn't expired ... Amazon shipped me a new kindle. :)
Brooklynn Mccue: how
FanOfThePhantom: Yea my kindle is like that. But I'm worried that I will have to buy all my books again if I get a replacement.
Nikhil Nikhilchowdary: thts exactly what happened to my kindle, can u give me any customer care number plzzz!! my email:email@example.com
Camillo1922: I hate Amanda cause she's bitch
Barbara Nicholson: my kindle is just like that but i have a kindle touch its a little less than 13 months old i don't know what to do... if you have any ideas please respond!
Missy MT: Same thing happened to my Kindle Keyboard 3G. I had it for 7 months and Amazon replaced it free of charge. I'm glad I've read the other blogs on the defects of Kindle. I've been staring at my unit and I thought that I caused it. I am very careful with this since it's not easy not able to read my fave books. :)
SirGuardarmor: Why not Zoidberg?
thehumburger: Similar thing happened to me, except only a few small lines on the right side and Kindle is now completely unresponsive. Absolutely no physical damage, it just one day appeared that way. Friendly customer service rep said it was a hardware problem and can't be fixed; unfortunately since my 1-yr warranty recently expired they can't replace it. But she did offer to sell me another one at retail price. Thanks a lot.
Alex Marshall: Exactly the same thing has happened to my Kindle. I've had it since 22 January 2010 until yesterday when for some reason white lines and grey patches started to appear. I've reset it and charged it up but that has made no difference. All I can think is that for about 10 minutes it was sitting in my jacket's inside pocket right next to my mobile phone.
ShadowStrifer Chia: I was offered 20% discount to purchase the newer model.
Brian Melville: I was 5 weeks out of warranty, no replacement.