Trent Thorkildsen: i just took one out of the library and now this happens like why...i dont
even know what to do
jay Em: Same with mine this morning. It's maybe 2 years old.
Tommy Bäckström: Same here. I contacted support and they offer me $6.70 off a secondhand
refurbished one, but I have to ship back my old one (costing me $17 to ship
from Norway). So I end up paying at least $10 more for getting a secondhand
one versus buying a new one. Ridiculous.
Keser Hussain: damn just happened to mine couple of days ago
daycoder: This has happened to every kindle we've owned. Officially bought only 2,
but we've had about 7 or 8 by now. They're broken more than they work.
We're more careful with them then they are in the ads, where they're just
tossed naked into a bag. If they screen can't cope with the stress of
normal use (people say the glass underneath may be cracked), then they're
really not fit for purpose.
byzantian: I discovered the same problem today with mine when i switiched it on; like
the others, part of the screen-saver would not disappear, making reading
the thing impossible. But it has not been dropped or subjected to extreme
temperatures; the glass screen surface is actually in pristine condition.
Contacted Amazon and with their usual superb customer service efficiency
told me that as the device was out of warranty I'd have to purchase a new
Kindle. Very disappointing given I have had this for around three years but
it has seen very light use (not more than 10 hrs). Holding the power button
does not do the trick. Clearly the Kindle Keyboard model must have some
serious design faults. I will now buy a new reader but it will not be a
Brixham0Bird: This has happened with both my Kindles. On my first one (Kindle Keyboard)
it froze after about a year, my second one (Kindle Touch) Froze after about
4 months, it's really not good enough and I've now ordered a Kobo, I don't
trust Kindle anymore.
mdeschain: why would you want to replace your screen? i just looked at the cost of
replacement screens and they are the same as a brand new kindle!
Rebecca Katashi: Mine, the screen is mostly blank, except for a few lines on the far left
and very bottom.... And the corner where they meet looks cracked. This
happened AGES ago. My family said they would do something about it (since
the kindle was in my father's name and all that) but they never did. I just
gave up and put it away. Hoping they will just buy me a new one soon..
michael lester: i put a little bit of pressure on mine and it did this.
thepeteroz: This happened to me last night (2 Feb) - Kindle unit was a Xmas present so
is about 5-6 weeks old (and wasn't even set up for first 3 of those as I
was away on holiday). SO, unit has failed for no apparent reason after 3
lleit1964: Same problem - and just out of warranty by 60 days.
Barbara Nicholson: my kindle is just like that but i have a kindle touch its a little less
than 13 months old i don't know what to do... if you have any ideas please
Andrei Niță: same problem here..few hours ago i switch the power button and saw only a
half of the screen working...the other half is blank :((...i don t know
exactly the reason why, but it could be due to a crash ( accidently i
dropped the rucksack on the floor- but is wasn t so bad, my laptop is
working without problems, but my kindle not)..i hope that everything will
be fine, luckily i m still under the warranty...
Kat Lily-Rose: this happened to me to, It's grand new, didn't drop it didn't do anything,
Burst Nibbler: Same here, multiple kindles, each with the same spontaneous problem after
just a few weeks. Never abused or dropped, kept in the leather case each
time. Now warranty expired, Amazon basically told me to buy another one or
piss off. Funny how the screen corruption section is now gone from the
Wikipedia page for kindle. I should really take this up with trading
standards as this is a clearly defective product and I'd expect the FIRST
ONE to last at least a bit longer than the warranty period!
vdtogt: Same thing happened with mine, around 13 months after purchase. Kindle was
handled with care, never dropped. Anyone know of a good e-reader with
reliable e-ink screen? This one CLEARLY has a production-error.
zansocap: This image display issue is caused when the screen, which is actually made
of glass, is cracked. This can happen from dropping, bending the Kindle, or
even too much pressure being applied to or accross the screen. When the
glass cracks, the electrons cannot flow evenly accross the glass whihc
prevents the electric ink from displaying properly. You can replace the
screen which can be purchased used for about 50$. Videos on how to swap the
two screens are available on You Tube.
Missy MT: Same thing happened to my Kindle Keyboard 3G. I had it for 7 months and
Amazon replaced it free of charge. I'm glad I've read the other blogs on
the defects of Kindle. I've been staring at my unit and I thought that I
caused it. I am very careful with this since it's not easy not able to read
my fave books. :)
Barry Turner: Mine has just blown outside of the warrenty and kindle have washed their
hands of ot. Only managed to read 10 books on it.
allsorter: Funk killed, yes i did contact amazon through their customer service
section. It was the one where you but your phone number in and they ring
you back. It was nearly midnight on a Saturday when I rout my number in the
website and they tang back immediately, I told the chap the problem, he
took my details and said no problem we will send you a new one. They sent
me an email straight away with the shipping details and a link to track the
delivery and it came three days later. Excellent customer
jenpenn22: that happened to mine well after a year of having it (past warranty) and
they gave me almost half off a replacement and an extra warranty. i was
bummed, but thats some great costumer service.
l snoop: 3 months warranty you have on replacements.
vomitum: @cebukid70 most probably
jensfritz63: happened to me too, all of a sudden. Kindle is a piece of ... well, finish
Decha C: I have just switched my kindle on and have this same problem. I was using
it only an hour ago and it was fine. Am currently researching the problem
online and unfortunately it looks like a very common problem. Totally
gutted! Like other people, I haven't dropped it, sat on it, dropped it in
water, drove over it or had an elephant trample it - I simply switched it
on. A while ago a national shop was selling KOBO e-readers for £30 - highly
reduced. Wish I'd bought one of those now!
monkeyman0830: My screen just messed up for the third time
allsorter: Mine 18 month old kindle went the same way so I rang them up and they sent
me a new one at no cost and didn't even want the old one back. Excellent
customer service but there does seem to be an inherent fault on them. There
are loads of other forums and message boards all telling the same story
including Amazons own support forum! BTW I live in the UK and it was
shipped free as well!
EricaVee: @vomitum i would make sure you do not have to return the broken one! i am
getting a replacement but they told me if i do not send back the broken
kindle within 30 days i will be charged the full cost of the replacement.
Robert Thornton: I experienced the same problem with two kinles. Neither was dropped or
subject to anything other than normal use. Amazon refuses to provide a
anannya baruah: Yep, just happened to my six-month old replacement Kindle. (The first one
wouldn't detect USB connections on any computer and conked off just within
a year). Any idea if I can get it replaced?
Ichigo Kurosaki: This happened too mine as well, and I got the replacement, and today, about
3 days after the new one came, I unhooked it form the charger and saw the
second kindle had the same problem, except even worse. About 90% of the
screen stays the same lady picture in blurry lines and things. Not happy AT
Carson Morton: My third Kindle just had the same problem. Less than a month old. The third
Kindle to have this problem. Ugh!
Randeelynn60: The same thing keeps happening to me and Amazon keeps sending me
replacements. I just got my 5th kindle sent me and within a day the same
thing occurred. I've pretty much given up but now I'm beginning to think it
has to do with putting it near a power strip near my bed. You would think
that amazon would have some clue about this. I'm just guessing.
kittylova012: I M HAVING THAT SAME PROBLEM BUT I HAVE HAD THIS KINDLE FOR OVER A YEAR!
Kenneth Abela: By the way as with this person posting this video, my kindle was NOT
dropped, NOT exposed to cold/hot temperatures/humidity....it just got tired
dhenniga: This just happened to mine too. Same deal, never dropped or damaged in any
way (was kept inside a leather case). Good while it worked but not
impressed with this.
jonathan frodsham: Mine freaked up too. Pissed off I am. But I bought a new one "paperwhite
wifi" they gave me $40 off, big deal.
allsorter: Funkbilled sorry about the spelling below, iPad auto spelling!, but I am
sure you get the drift.
James Robertson: Ive had three in the space of a year. Mine has a leather cover and does not
get any abuse. Returned my third one 2 weeks ago and had a new one for 8
days, and now its broken. Why are they selling an obviously defective
FanOfThePhantom: Yea my kindle is like that. But I'm worried that I will have to buy all my
books again if I get a replacement.
Ziky Ababiya: how did you contact Amazon to get a replacement?
Fire0770: Has anyone else had a problem where when you flip onto the next page, then
go back, it occasionally shows two strange looking bar codes and a message
saying to return to home to continue? It's getting really annoying. Is it a
Ashley Howard: The same thing happened to my kindle keyboard. This is my 2nd kindle with
the same problem. Seems to happen right at the 1 year mark, once warranty
expires. This has happened to many of my friends' kindles too. Amazon
customer service said there were discount options that they coulr provide,
but they were basically the same price as buying a new one. Switching to
the ipad mini. Kindle devices are cheap pieces of junk. Amazon must pull
all of the negative reviews off their website... annoyed!
Mike000000000000001: Maya, all your books will transfer free to your new Kindle. Just register
it under the same account.
The Cebu Kid: @unclewaltsoup I was luckier than you. I went through the website and
reported the problem, and then had a customer service rep contact me.
Because I am outside the warranty period, they offered a 3rd generation
Kindle @ $40, as long as I return the defective unit. Also, they are paying
for the shipping. AMAZON IS GREAT, and they were very fair about it.
Brooklynn Mccue: how
jack7857: got one today and this has already happened. i am not happy
Randeelynn60: BTW. I got free replacements each time, not a 20% discount in new purchase
. Still, I'm done with this.
alysalynn14: i had the same problem, got a new one and now it happened again -.-