Phil Adams: I've wanted a GoPro camera for a long time.
And I convinced myself that, for next year's India adventure, I actually
NEED one too.
(India Adventure = http://www.facebook.com/DubberAndRuck)
Seems like I convinced my wife too, because she got me one for Christmas.
Or rather she gave me a GoPro option. The option to buy the GoPro of my
choosing (with her money).
But I'm not going to buy one. At least not for a while.
I was aware that there was a new model, the Hero 3, and did a little
pre-purchase checking out.
Only a little because I was pretty much a guaranteed customer.
But it only takes a little checking out to realise that there's a problem.
The firmware associated with the new, "improved" GoPro makes the camera
prone to freezing and crashing.
This is immediately apparent via blogs, forums, YouTube etc even with the
most cursory of Google searches.
It is an ISSUE.
What is not apparent is any kind of official acknowledgement of an issue.
That's maybe because it (appears to be) an issue affecting a (vocal)
minority of hero 3 owners. So, from GoPro's perspective, it is a minor
issue rather than a crisis. Crises require crisis management, whereas
issues (apparently) don't require issue management.
I want a GoPro Hero 3.
I like the idea of GoPro per se, an idea-based company that spotted a gap
in a market and effectively created a much bigger market than the one in
which it spotted a gap.
But I'm going to hold off for a while. My option remains unexercised.
The lack of official communication is unpleasantly surprising and
Brand affection is fragile. As the narrator of the video below says...
"Without more information I can only conclude that GoPro is being greedy
and is not concerned about their customer experience."
MgpMontville: Thats a GREAT fix if you are underwater, or falling at 200km/hr!!! Am so
sick of the latest and greatest tech, my original Go Pro had virtually NIL
issues compared to this new CRAP. GRRRRRR!!!!
Alex Branim: My HD3 froze after updating it, send it in now
Flammefaen: You sir saved my day. The older firware works smooth! Very easy fix thanks
for linking the old firmware!
panofish: whoa... you mean to say you reprogrammed the firmware? If you have a
working firmware version... you should publish it for public consumption.
I'm sure there are many that would appreciate it.
Marcelo Resala: Hey! I bought a GoPro Hero 3 and it suddenly stopped working (it doesn't
charge the battery) The guys at GoPro doesn't want to help me since I don't
have the receipt, so I will try to fix it myself. Do you have a tutorial on
how to open a camera? Thx
soulreaper1017: I have had my GoPro 3 silver for about 2 months now barely got a chance to
record any video because it always freezes I have a Ultra 16 gig in a Ultra
64 gig they both let me take plenty of pictures but when it comes to videos
it will only record what it wants and stops when it wants very frustrating
please help me
panofish: I got a refund on mine, but I still had the box.... you'll have to check
with gopro to see if they accept returns without the box? I think
eventually, they will figure out how to fix the firmware, but
unfortunately, it may take a long while.
vincenzo maggio: here is another frustrated detractor! spent 600$ and now chatting with
support people from GOPRO, but it looks like they are clueless.... long
saga ahead. They should call it back and REFUND us ALL.
Gilbert Fortier: Mine started freezing too a month and a half after I got it as a Christmas
gift. I'm so mad my gf had to give 400$ + for a silver edition + memory
card and it craps out after almost no use!!!
Jackson Parker: This sucks. just got a gopro hero 3 black edition and wasn't aware of this
problem. Hopefully they will fix it soon or i want a refund.
panofish: I have the hero2 firmware and instructions on my web page... just search
google for panofish blog. It's under the 3rd post titled "GoPro Hero2
Firmware Fix Without Protune"
Michael Callahan: i just remembered that when i did the below mentioned fix, i deleted the
update files from the micro sd card b4 i transferred the new ones from my
Syakir Ishak: where did you manually download the firmware?
Chris Prantzios: please , could you learn this proceduce and inform us ??? i bought it
online so I cannot go anywhere and have it fixed ...
Kent Kangley: I'm curious, did you format the micro card inside the GoPro (i.e. using the
GoPro menu)? This seemed to make all the difference for me and so far, I
haven't had any problems using the settings. Their manual states that this
can be done but it doesn't emphasize how critical of a step it is.
PIR3lly: I recently got my GoPro Hero 3 Black Edition, updated it right away and it
freezed a lot! But I found a partial fix. I will post it below... After
doing all the steps, I almost have no freezes anymore. I do say almost,
because it does happen so once in a while, but not very often. It almost
seems like a firmware problem and sd card compatibility. Hope these tips
help for you guys! A happy GoPro Hero 3 Black Edition user...
Didier Doutrepont: My bright new Gopro 3 Black, with last update also freeze ! Not every time
but at least one every two start... only way to recover is to remove
battery, but problem is that it looks like turn the vids file name go back
to GOPR0001 and then overwritte the previous file GOPR0001, etc...
panofish: I feel your pain... hence the reason for this video post... and judging by
the 22000+ views... there are quite a few other experience the similar
Arian Lebedinec: Theres a beta update! /watch?v=u-ACxKJjx34 .. should fix all the problems
:) Hope this will help you ;)
Moksters: I have a GoPro hero 3 white edition and it freezes. Help me plz! Anyone!
panofish: go to my website at panofish ... there is a post on reverting your firmware
that will fix the freezing in hero2.
panofish: I tried formatting both ways without success.
bakerXderek: I did the manual install of the firmware you have in the link to downgrade
from the protune firmware that made my camera go to crap, and now your
firmware makes my camera freeze at the video icon EVERY SINGLE time I power
it on now, I can no longer format from the camera or manual install
firmware now, thanks a lot buddy. I appreciate the help.
Cedar Bee: Bought and received my Hero3 Black late January 2013 - it started the
freezing from straight out of the box. I have lodged a support query with
GoPro and they are sending me the details to get a replacement. :( The
camera freezes when fully charged, and even when attached to the Battery
Bacpac, so not just when the battery is low.
Morar Duncan: This is an easy fix I managed to un freez my gopro hero 3 black edition
easily following the steps on the support section on the gopro website, go
to go pro website and search freezing in the support section and follow the
steps for manual upgrade.
panofish: Great to know! I am happy without the protune version on my hero2. Protune
takes too much extra time to process. Most people don't really understand
that you have to post process protune video, otherwise your video will look
worse and not better.
panofish: I'm honestly not sure... I wonder if there are some cameras that truly are
more stable ... OR some folks don't really put their cameras through a
variety of setups and heavy use?... Either way... I was very surprised with
how poorly GoPro is handling the situation with its users that ARE having a
problem. Not the sign of a good company IMHO.
pedrogregorio: i just got a go pro silver, and sure enough its freezing on me... freak...
vaajchang: That is my only complaint tho, otherwise it's an awesome cam.
Chris Prantzios: i just followed your steps exactly.... if that works, thank you really much
in advance !!!
panofish: That is a good possibility and I am only suggesting my opinion of the
problem, based on my experience. How do you know there are 10000 good
working ones? Only GoPro has some sense of the numbers good and bad, but
the number of freezing gopros out there is abnormally high.
nogisimon: guys i have been through 2 go pros in the last month an everytime i brought
it back too shop they replaced it straight away that tells me they are very
aware of problem they just dont care, an to prevent your go pro from
freezing dont make files bigger then 3gb i know thats abit dumb but it
panofish: I only have a 16gb card.
TheMazaxist: gopro is the only camera i know of that has MULTIPLE ISSUES. in fact, ive
never had a camera that had issues before! Are they testing their product??
UnX1st: Finally found the awnser to te Freezing of my GoPro Black Edition.
Hopefully they will fix it. Otherwise it was a waste of money
oscarthediver: i have a hero2 and just got a hero3 silver edition. lets just say I have
NEVER had any issues with the hero2!, hero3 in my opinion SUCKS! I will be
selling my hero3 on ebay and getting another hero2 instead! Sometimes
simpler is BETTER!
Zdeněk Hejmal: I have GoProHero3 Black Edition camera and I have the same problem. It
freezes randomly. I tried update but without any success. I have
encountered also another problem. Using 64GB SDXC with exFAT file system,
the time(hour) of file in Windows(64bit) Explorer doesnt agree with camera
settings, minutes are OK.
panofish: The link was for the hero2. Is your camera a hero2 or hero3? The firmware
update worked fine for my hero2 . There is no documented procedure for the
reverting the firmware for the hero3.
Allan Kapanen: The only way I found to stop the freezing is to manually update the
firmware. Just did it with my new GOPRO 3 Black and now everything works
fine including the remote and the iphone app.
Tickle Pickle: i have a bought a hero3 white edition and on the first day it starting
therealkingool: Any news of a solution from GoPro? At that time I think it would be a
mistake of buying one.
510th: My pos HERO3 black won't charge, freezes randomly, and basically sucks.
I've tried two battteries and 2 sd cards, same story. I'm calling them
tomorrow to see if they want to replace the camera with old firmware or
what. I removed the 3 files from the sd card and it still has the same
issues. Such hype for such low grade equipment.
auricom24: my Fw actualized Hero2 wont work with PC. if pluged in it freez after
unpluging. The Goproimport Software wont work any more too. even not
before. Good to have a Card Reader.
mochammad rida: My gopro3BE freeze to start up when the power is low. Maybe the camera
don't have much power to boot and read all the files in sdcard or the
software use too much battery power to load the camera
panofish: welcome to the gopro haters club :)
MuffinTessee: $500 down and I have to deal with freezing issues what a pain
ktmmxracer1992: Glad It helped man, mine hasnt froze since : )
panofish: I'm surprised that a company with everything to gain or lose.... has
decided to make the wrong decision. Bad hardware or software can happen to
any company, but how you decide to handle it can make all the difference. I
think gopro has chosen poorly and in the long run, they will pay for it. I
recommend you do what I did and return your gopro for a refund. then wait a
while and get another or get a sony actioncam.
Keoni90gts: I did the update this way but I am still having problems with it. The one
button on mode does not work properly (it starts and stops recording
constantly and it causes the camera to freeze up. Also i read that the old
gen battery back pack works but when i put the back pack on the camera
freezes. Will have to run a battery back pack because the battery life
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