maximusart: Jane has entered the session. shawn: shawn: My ticket number is 1x05716xxx. I sent my phone in to be replaced and my fedex tracking number is 8x6773070xxx. You guys said it would take 3-5 business days and that ended yesterday. The phone was delivered to your facility on Jan. 28th .. I have contacted customer service every single day and keep getting the same thing.. 1. NEEDED TO CONTACT A HIGHER DEPARTMENT. 2. NEEDED MY CORRECT ADDRESS 3. SAID THAT MY TICKET NUMBER WASN'T UPDATED CORRECTLY 4. THAT NOW THAT THE TICKET WAS UPDATED, IT WOULD BE 24 HOURS TO GET A TRACKING NUMBER. 5. TO CONTACT TOMORROW (24 HOURS) TO GET SAID TRACKING NUMBER.
My ticket iwas updated yesterday "again" - and i was told to contact you today to get a tracking number.. Carlos: Hi Shawn. Thank you for visiting Straight Talk Wireless. shawn: you guys are late shipping my replacement phone Carlos: I apologize for this inconvenience. shawn: i dont want another apology.. where is my damn phone Carlos: I'm currently checking the status of your replacement phone. Please allow me a few minutes. shawn: hello? Carlos: I'm still working on your account Shawn. Lynn: Hi Shawn. Thank you for visiting Straight Talk Wireless. shawn: are you going to have me online and then just abruptly end the session like the last guy Lynn: I am sorry that you experienced issues during your last session. There may have been a connection issue which caused the session to abruptly end. shawn: sure shawn: that was sarcasm btw shawn: where is my phone Lynn: One moment please... Lynn has exited the session. You are the only user left in the session. Jane: Hi Shawn. Thank you for visiting Straight Talk Wireless. shawn: you are the 3rd rep this morning.. the last two left the session while trying to solve my issue Jane: I am sorry that you experienced issues during your last session. There may have been a connection issue which caused the session to abruptly end. shawn: that is what the last rep said.. see above Jane: Yes, I just read it. shawn: are these real people that sit next to you or are these computer generated generic names Jane: They are real people. shawn: well carlos and lynn are poor workers at their jobs Jane: I do apologize for any inconvenience this issue may have caused you. shawn: i have been told for the past two days to contact you to get a tracking number for my replacement phone Jane: One moment please... Jane: I understand. I am now talking to one of our departments and have verified the reason why there was no replacement phone that was sent out yet. There was a back order for the phone that you should be receiving. They are providing another 3-5 days for the replacement. shawn: i don't understand.. providing? shawn: this is the sixth day i have been waiting Jane: You have to wait for another 3-5 days for the tracking number for they cannot send any phone yet due to back order. shawn: i asked the rep yesterday, specifically, when was my phone getting shipped out and this is what he told me shawn: shawn: WHICH IS WHEN? AS YOU SEE ABOVE.. MIKE SAID "YOU NEED TO CONTACT US BACK TOMORROW TO GET YOUR TRACKING NUMBER." TODAY WAS SUPPOSED TO BE WHEN I CONTACTED YOU TO GET THE TRACKING NUMBER.. ARE YOU SAYING FEB. 5TH MY TRACKING NUMBER WILL BE READY? Jermis : One moment please... Jermis : Yes, that would be on February 5, 2015, 24 hours after the other representative updated the ticket for the phone replacement earlier. Jane: Yes, I can see that on the previous chats you've had. The information for the back order was just inputed today on the notes. shawn: why can't i just choose another phone shawn: that is in stock Jane: For what the system has provided should be the one that should be sent out. We cannot choose any type of phone that does not match the same device you have even though it has the same price or same feature. shawn: what happens when another 3-5 days passes by and you still don't have my phone shawn: how long am i supposed to wait Jane: We still have to wait for the update about the replacement and wait until the device is available. It would also depend on the warehouse on what they will do if there would still be a back order. Jane: You may just contact us to check for the ticket and updates with regards to the replacement. shawn: this is ridiculous Jane: I am sorry for the inconvenience but that is what we can do at this moment that is to wait or the updates. shawn: i have waited the over the amout of time that you guys originally said to wait Jane: *for the updates. shawn: this is a business.. you should accomodate me now that you have not met your own timeline Jane: There is nothing we can do about the back order. We need to wait for it until it will be available. We don't have a hold of what the warehouse has. shawn: frankly that is not my problem .. i should be allowed to get some of equal or lesser value or my money back because you guys can't deliver... Jane: One moment please... Jane: There will be a compensation that will be given to your new phone once you will receive it. You will be given with service days compensation due to inconvenience from the time that we received your phone until you receive the replacement in addition to your existing service days that was used up. shawn: if you guys ever get the phone in.. what if this takes a month or more shawn: i dont have another phone miss Jane: One moment please... Jane: I understand but as I have said, service compensation will be given. It would be already alarming if it will take a month for a back order. With this back order status, our warehouse are already finding ways to have the package available and within this month, you will be receiving your replacement. shawn: my son had emergency surgery and i missed the call and wasn't there already because of this phone issue.... Jane: I am sorry about that but that is the is what we can do this time. shawn: i have a previous older phone on my account .. can that be activated until the replacement phone comes.. so i can have a phone to use? Jane: One moment please... Jane: Yes, you can activate that phone by adding a service card but the service days replacement will be given to the replacement phone. shawn: i already prepaid for service that i have not gotten and am waiting longer than usual for a replacement phone that was faulty and wasn't my fault and now you want me to pay for your service while i wait for a phone that should be here already? Jane: I understand but as I said, the compensation will be given once you receive the replacement phone where in there is no exact date when will you be receiving it. And we cannot transfer the minutes to a different phone alone. shawn: why can't you? you can't get me my phone in a timely manner. i have waited a reasonable amount of time for the replacement phone. just giving me minutes for something that is not my fault isn't enough.. you are not even living up to your own standards. You won't allow me to choose a different phone and now you want me to pay more money for this crappy service? Jane: One moment please... Jane: That is the process that we follow. Replacement service days are intended for the replacement phones. shawn: ask your supervisor if you can make an exception for my trouble Jane: One moment please... Jane: I already did and there is no exception for it. shawn: ok.. i hope this conversation goes viral.. i going to post it online .. with the caption "reasons why not to buy anything from Straight Talk" Jane: Okay. That is up to you. Jane: If you have any further questions or concerns, please contact one of our customer care representatives at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you for chatting with Straight Talk Wireless. Have a great day. Jane has exited the session. You are the only user left in the session.
Raquel tovar: This company is a piece of crap. I even can see my my facebook! cause all the time it says that internet problem. Most of the time I use my wifi to avoid using much data from them, but is the same crap.
mryoukostya: don't use AUTO-REFILL.
Elzam Riven: Do not use this piece of crap. I was trying to cancel my auto-refill online but it does not have an option to do so. I never even encountered half-decent telephone service provider in America. They all bunch of crock crap.
Mike Hunt: pleasy refill your dialup speed conection with straight talk. for 45 a month.
DONT BUY ANYMORE THAN A 1 MONTH CARD AT A TIME. I stupidly bought a 6 month card and my speed has been .05 kb for the last month , now the new month its still .05 kb. called the morons, was told some bs and my speed will reset next new date . DID NOT and who wants to call cs and for hours again. ive never used anymore than 2 GB a month. what a crock of crap is straight talk.
Ashley Mahaffey: I have signed up for Auto- Refill as of August of 2012. I also received the discount for doing auto-refill of 2.50 cents which makes it cheaper than buying the card in store. The balance is ALWAYS the same however just today I saw that for the first time in 6 months, my refill date is 5 days premature? I dont know if anyone else had this problem but i've contacted them. I will continue to use Auto-Refill, if they resolve this issue.
lildarkfreak: Too bad you didn't have the SENSE to allow us to Cancel the Auto Refill online.
Richard Waring: Wait until you want to cancel auto refill, it is the biggest piece of cr_p, they pass you to different operators and the 3th one hung up on me. Don't use auto refill!!!!!
Misty Penigar: @ucfsgr8 I know about the refill options, i would set it up too, but no $ Thanx for the congrats..
I would love to make more straight talk commericals tho. its fun to talk about something I believe in.
john postrano: So how can you check how much minutes you used if you buy the $30 plan with 1000 call and text. im just wondering cause i cant track how much minutes i used even though ST is good and everything i just need to check when ever if im going to refill my account.
lachina50: I just joined auto refill. I have no worries and have set the same date for automatic transfer to my account of ST. If I prefer to switch to the $45 unlimited, then I call Straight Talk to let them know and they will change for next month or if the call is received earlier they will do the switch for that month. It works for me.
IkaeYokohama2: Okay...I like this cause you can understand what he is saying. I don't like this because you are promoting auto refil which everyone knows about and not even bothering on fixing your employees. Heck, if I knew where the customer service place was I would gladly work there. I can speak clear english and I'm in need of a job.
Kelly Einkorn: Yeah, and you will get charged a different amount every month and it will be more than you would pay in the store.
Misty Penigar: I love this. :) Hey Straight Talk, I won 2nd Place in my DECA Contest! check out my vid!
msziggyII: @jdrasdet456 Well said...I don't think people realize their coverage will be just as good, sometime better, than with the contract phones. I just got tired of the run around any time I wanted to upgrade or change my plan. With Straight Talk no worries about any of this. This auto refill option is such a great feature. I can't remember what I did last week let alone remembering to add new airtime. Now, don't have to.
mousykins1: I've got enough dates and things to do and worry about, so I'm so pleased that I'm on the auto refill service, I'd hate to be stranded without cell phone time just because I forgot to top up and I could miss an important incoming call.
chickeeparadise: The idea is to make sure you refill your account every 30 days to keep it active. I imagine that would be a real hassle if that happened. Enrolling in an auto refill account really takes the stress out of remembering to do this. If your life is hectic enough, one less thing to worry about. Definitely go with the unlimited plan if you're a big cell user. No worries about overages. Now, there you go Straight Talk = worry free!
sable821: This is a funny commercial, but it taught me something. I did not know that you could get an auto refill. SO you never have to hassle about your phone stopping working.
WillPowter: Nice old-school video but a good, modern message. Straight Talk's new Nokia smartphone, with push email, GPS and streaming video for $45 a month is awesome!
MsAshley116: This is a great commercial from Straight Talk. Auto-refill is one of my favorite features that Straight Talk offers. I love never having to worry about paying this monthly bill, since its all done automatically. For only $45 a month I have chosen Straight Talk's unlimited plan which includes minutes, texts AND data!